Skriti offers a final sale policy. While taking an active role in every purchase, we ensure all parties have a positive experience. If the buyer doesn’t get their item or if the item they get isn’t as described, they can contact us, and we will do our best to resolve the matter.
We will not offer returns for the following concerns: (1) the fit of the garment, (2) the item is no longer desired (3) the delivery was delayed.
The buyer can report their issue within 3 days of delivery through the app or on the web if they receive an item that does not match the listing description or is sent the wrong item, or is not as described. Buyers will be required to upload photos and provide details regarding the item. Our teams will verify the return within 3-5 business days. After the buyer has returned the item to the seller, we will assist them in obtaining a full refund from the seller that will go towards their Skriti wallet.
When creating listings, we encourage sellers to be as descriptive and detailed as possible to avoid problems with sales. If you have questions about the listing photos, description, or condition of the item, please ask the seller for additional details, measurements, or photographs by leveraging the comment section under the photo. You are more than welcome to ask the seller if you need additional information.